Customer Service Representative for Telstra | Teletech (01LVZ)

Cebu City, Central Visayas, Philippines PH

TECH SAVVY PIONEERS

 
OPPORTUNITY HAS ARRIVED


Are you the type of individual who everyone turns to- to take care of their technical needs? Do your friends and family rely on your expertise? If so, then consider a career with us. We are transforming the way we do business. We need pioneers like you to lead the way.

 

THE ROLE:

 

Your role as a Customer Service Representative (CSR) is to listen and analyse customer calls to understand what the customer needs are and how to resolve their issues in accordance with a set methodology. You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.

 

DUTIES AND RESPONSIBILITIES:

  • Provide end to end customer service to Telstra customers
  • Listen and understand why customer has called us and what matters to them
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.

QUALIFICATIONS:

  • No experience necessary.  Fresh graduates are welcome to apply.  Now accepting High School graduates with excellent communication skills.
  • Proficient in conversational English.
  • Able to convey information effectively with a neutral accent.
  • Internet savvy and knowledge of MS Office applications 

 

WHAT WE HAVE TO OFFER

 

  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Immerse in personal development programs and continued skill enhancement through online and proprietary  training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

  • Email. Hotjobs@teletech.com
  • SMS.  Text 09238359526 and request for a phone interview
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In. Ground Floor, Ebloc 2 Building, AsiaTown IT Park, Lahug, Cebu City

 



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