Head of Offer Management (01QE0)

Englewood, Colorado, United States US

Head of Offer Management


TeleTech is seeking a Offer Management Head to join our Enterprise Services leadership team based at our HQ in Denver, CO. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer experiences.


What you’ll be doing:  

You are defining, building, and managing B2B customer experience offerings while creating a repeatable offer portfolio across our four distinct business services and products - Consulting, Technology, Care and Growth. We are transforming our business to focus on the next generation of customer experience, engagement and growth. This role will lead that product and offer transformation across our enterprise.


For more info about our services please visit http://www.teletech.com/solutions


You will be responsible for:

  • Developing the product strategy roadmap and solutions portfolio for multiple customer engagement based services and technologies
  • TeleTech competitive product solution assessment and positioning
  • Identify value drivers, strategic priorities and build customer and market segmentation 
  • Define new adjacent and disruptive offerings (e.g. artificial intelligence, chat bots, data analytics)
  • Own product definition, offering, marketing materials and long term roadmap
  • Meet with customers to define needs and align offering
  • Assess, identify, and partner with strategic business and technology partners

Desired Skills and Experience:

  • Strong preference for individuals experienced managing multiple B2B services based products and offers. 
  • People centric services product management, product marketing, business strategy.
  • Experience covering customer experience, customer engagement and customer growth services are a plus (solutions could include voice, text, analytics, hosting, digital marketing, contact center)
  • Range of professional experience is 15+ yrs. 
  • Experience working with business unit leaders and project managing across all functional areas (IT, Ops, Finance, Sales, Marketing etc.)
  • Education: Top tier formal or informal MBA, no strong preference.

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Marketing, Sales, Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.


What We Offer:

  • A fun, challenging and rewarding work environment
  • Performance equity, variable incentive bonus plan, 401K company match 
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking  
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series


For more information and to find more sales jobs at TeleTech, please visit our website at teletechjobs.com and sign up for our talent community while you’re there. 


#LI-AF2

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.



RSS FeedSubscribe to RSS feed of jobs like this