Salesforce Developer- Remote/ Nationwide (01R57)

Austin, Texas, United States US

TeleTech is seeking a Salesforce Developer to join our Technology Services team. This role is a telecommuting opportunity with travel requirements up to 25% nationwide. 

Why choose TeleTech to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

What you’ll be doing: 

The Salesforce Developer is intended to drive the Technical side of the integrated solutions provided to our clients.  The Developer must be passionate about solving business challenges and determining solutions. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.

What you’ll bring to us:

  • ·       Ability to identify, build and integrate various technologies to provide client solutions and associate applications using and other technologies

  •       Create high quality solutions for clients

  • ·       Develop solutions based on specifications as indicated in design

  • ·       Create and maintain positive relationships with multiple internal groups to support on-going project development

  • Work and collaborate with project teams consisting of the Professional Services staff, client resources, contract resources and 3rd party vendors.

  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
  • Achieve and Maintain Service Cloud Consultant and Developer Certifications

  • Ability to effectively deliver results on several development projects in the same sprints


What skills you’ll need:

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • 2-3 years of Implementation, Design, and Configuration experience within Salesforce is required
  • Experience with Salesforce platform - Sales/Service cloud,, Administration/Configuration, Apex, APIs, data loads
  • Basic understanding of the overall Architecture of Salesforce platform
  • Experience with Agile methodology

  • ·     Ability to work as part of a team to solve technical problems in varied political and geographic environments

  • ·      Ability to travel up to 25%


Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.


What We Offer:

  • ·     Variable incentive bonus plan, 401K company match, tuition reimbursement
  • ·     Global career mobility, employee recognition programs, professional development
  • ·     State of the art technology which allows for seamless global connectivity
  •       Rich wellness program and health incentives

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