Italian-English Bilingual Customer Service Representative- For Future Opportunities (01R6E)

Belfast, Northern Ireland, United Kingdom GB

This role is all about providing an excellent customer experience, building customer rapport and thinking on your feet. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. 
Previous experience in a similar customer service role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. 


Main Duties and Responsibilities

In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.

Skills and Specifications

Excellent people skills and the ability & interest to develop great relationships with our customers
Experience in telephone and email customer service
Ideally proven experience in a customer service role
A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking
Experience of using databases


Essential Criteria:

Excellent Communication Skills and Telephone manner
Fluent Italian and English
Proven Customer Service experience
'Can do' attitude, initiative and genuine commitment to customer service

Desirable Criteria:

Call Centre experience

Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement

About TeleTech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America. 

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