Italian-English Bilingual Technical Support Representative- For Future Opportunities (01R6H)

Belfast, Northern Ireland, United Kingdom GB

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This role is all about providing an excellent customer experience, building customer rapport and thinking on your feet. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. 

Previous experience in a Technical Support role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. 


 


Main Duties and Responsibilities


In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email Technical queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.



Skills and Specifications


Excellent people skills and the ability & interest to develop great relationships with our customers

Experience in telephone and email customer service

Ideally proven experience or knowledge of how to support customers with their technical queries

A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking

Experience of using databases


 

Essential Criteria:


Excellent Communication Skills and Telephone manner

Fluent Italian and English

Proven Customer Service experience

'Can do' attitude, initiative and genuine commitment to customer service

Ability to assist customers with technical queries.


 

Desirable Criteria:


Call Centre experience



Competitive Benefits Package


Competitive salary + bonuses

Health insurance, dental and eye care reimbursements

Private and pension plan Insurance

Up-to-date technology training

Relocation package

Childcare voucher scheme

On site canteen

29 days holiday entitlement + extra entitlement

Free Parking

Career Advancement



 

About TeleTech


As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America. 



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