Customer Service Representative for TELSTRA | TeleTech (01REF)

Pasay City, Metro Manila, National Capital, Philippines PH

TECH SAVVY PIONEERS
            OPPORTUNITY HAS ARRIVED
Are you the type of individual who everyone turns to- to take care of their technical needs? Do your friends and family rely on your expertise? If so, then consider a career with us. We are transforming the way we do business. We need pioneers like you to lead the way.
 
THE ROLE
 

Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.



DUTIES AND RESPONSIBILITIES
  • Provide end to end customer service to Telstra customers
  • Listen and understand why customer has called us and what matters to them
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.
 
QUALIFICATIONS
  • No experience necessary. Fresh graduates are welcome to apply.
  • Proficient in conversational English.
  • Able to convey information effectively with a neutral accent.
  • Internet savvy and knowledge of MS Office applications
 
PRE-EMPLOYMENT REQUIREMENTS: (Please bring these documents when you apply) 
  • Resume / Curriculum Vitae (CV)
  • ID Pictures - 2 pcs of 1x1                                              
  • Original copy of NBI Clearance (or photocopy of Receipt/Claim date)  (6 mos validity)               
  • Original copy of Police Clearance                                              
  • SSS (photocopy or E1 Form/E4 Form/E6 Form) /SSS Employment History ( for previously employed)                                        
  • TIN with Tax Status (photocopy or Form 2316: ITR from previous employer)
  • Philhealth (photocopy or Member’s Data Record
  • Pag-Ibig (photocopy or Member’s Data Form)                                    
  • Birth Certificate (From Civil Registry or NSO certified)
  • Proof of Educational Attainment (HS Diploma/TOR/True Copy of Grades)
 
WHAT WE HAVE TO OFFER
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Immerse in personal development programs and continued skill enhancement through online and proprietary training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities
 
HOW TO APPLY
  • Email. Hotjobs@teletech.com
  • SMS. Text 09266930329 and request for a phone interview
  • Online. Apply at http://www.teletechjobs.com/ via computer or mobile phone
  • Go Social. Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In with your resume. Our site is located at the G/F of 5EcomBuilding, Mall of Asia Complex, Pasay City. We are accepting applicants from 9am to 5pm, Monday to Friday.



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