Customer Service Representative for TELSTRA | TeleTech (01REF)

Pasay City, Metro Manila, National Capital, Philippines PH

Are you the type of individual who everyone turns to- to take care of their technical needs? Do your friends and family rely on your expertise? If so, then consider a career with us. We are transforming the way we do business. We need pioneers like you to lead the way.

Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.

  • Provide end to end customer service to Telstra customers
  • Listen and understand why customer has called us and what matters to them
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.
  • No experience necessary. Fresh graduates are welcome to apply.
  • Proficient in conversational English.
  • Able to convey information effectively with a neutral accent.
  • Internet savvy and knowledge of MS Office applications
PRE-EMPLOYMENT REQUIREMENTS: (Please bring these documents when you apply) 
  • Resume / Curriculum Vitae (CV)
  • ID Pictures - 2 pcs of 1x1                                              
  • Original copy of NBI Clearance (or photocopy of Receipt/Claim date)  (6 mos validity)               
  • Original copy of Police Clearance                                              
  • SSS (photocopy or E1 Form/E4 Form/E6 Form) /SSS Employment History ( for previously employed)                                        
  • TIN with Tax Status (photocopy or Form 2316: ITR from previous employer)
  • Philhealth (photocopy or Member’s Data Record
  • Pag-Ibig (photocopy or Member’s Data Form)                                    
  • Birth Certificate (From Civil Registry or NSO certified)
  • Proof of Educational Attainment (HS Diploma/TOR/True Copy of Grades)
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Immerse in personal development programs and continued skill enhancement through online and proprietary training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities
  • Email.
  • SMS. Text 09266930329 and request for a phone interview
  • Online. Apply at via computer or mobile phone
  • Go Social. Visit us at or
  • Walk In with your resume. Our site is located at the G/F of 5EcomBuilding, Mall of Asia Complex, Pasay City. We are accepting applicants from 9am to 5pm, Monday to Friday.

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