Avaya Contact Center Principal Engineer - Chicago Area (01ROP)

Lombard, Illinois, United States US

At TSG, a TeleTech Holdings company, we are committed to excellence in the delivery of our pure Avaya  Contact Center solutions.  We are an Avaya Platinum Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.


We are looking for an experienced Avaya Telecom Contact Center Principal Engineer to join our Enterprise Collaboration Solutions team.  In this role, you will be engineering Avaya Aura Contact Center Enterprise solutions in a pure Cloud Environment.  This is an exciting opportunity to work with our pure Avaya Cloud solution having the opportunity to progress into architecture and design.   If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you! 


Skills and experience we are seeking:


  • 6 + years of experience with the design, deployment, and integration of Avaya Aura Contact Center Enterprise solutions that include:  
    • Avaya Aura Contact Center Elite Multi-Channel
    • Avaya Aura Communication Manager
    • Avaya Aura Contact Center Advocate  
    • Avaya Aura Experience Portal  
    • H.323, SIP and/or MGCP integration experience with Avaya Aura Experience
    • Avaya Aura SBC
    • Multi-site configuration of hybrid of enterprise level SIP, IP and TDM environments
  • ITIL Framework awareness
  • Customer presentation and demonstration abilities related to proposed product solutions
  •  Ability to travel up to 25%.    

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.




Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. 


Employment Requirements: TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

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