Service Desk Associate - Seeking retail management/operations experience (01ROR)

Austin, Texas, United States US

Are you a college graduate looking for an opportunity to learn and grow in the technology industry?  Are you looking for that ground floor opportunity to use your college degree and learn about business and IT operations?  This is your chance!

 

At TeleTech Technology, we are an award-winning premier technology services provider offering Cloud contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications.

 

We are currently looking for a driven, smart, self-motivated individual with retail operations and retail management experience to work as a Service Desk Associate on our Global Customer Support team.  

 

This is your chance to learn something completely new while developing your skills in business and IT operations.  This is a full-time employment opportunity that offers a 40 hour work week working day time hours and full comprehensive benefits that includes:  healthcare, dental and vision insurance, paid time off for vacation, 401k and 401k company matching, paid holidays off…the list goes on!

 

As part of the Service Desk team, you will manage incoming e-mails, phone calls and service requests from enterprise business customers, you will document customer requests using  Service Now and you will escalate  requests to internal Escalation Engineering teams for prompt resolution.   THIS IS NOT A HIGH VOLUME CALL CENTER.

 

Position responsibilities include:

  • Support of external customer call center technology environments
  • Support Client connectivity  and work with remote access tools
  • Perform basic desktop and server application support
  • Ability to work well within a team environment
  • Basic incident and change management
  • Direct customer contact through all multi-channel communication methods 

Skills requirements we are seeking:

  • Bachelor’s degree required
  • 2+ years retail operations and/or retail management experience required
  • Prior customer service experience required
  • Experience working with MS Office Suite: Outlook, Word, Excel
  • Ability to follow documented processes and methodologies

 TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

 

#LI-KO1

 

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.



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