Customer Service Representative - Automotive Call Center - Phoenix (01RRC)

Phoenix, Arizona, United States US

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TeleTech, the global leader in business process outsourcing (BPO) with over 30-year history of recruiting great people like you, is here to offer a career in the customer service industry. We are currently hiring Customer Service Representatives to support a global automotive manufacturer in our Phoenix, AZ Service Delivery Center.


The Customer Service Representative provides customer support and resolution for mid-to-high level issues which may range from enhanced roadside assistance to crash notification support.

 

Here at TeleTech, we provide our associates with:

  • Competitive salary + bonuses
  • Advancement and Career Opportunities
  • Medical and Dental Insurance Programs
  • Tuition Reimbursement & 401K
  • Paid Vacation Time

 

In this position, you will

  • Provides support for end users of  the automobile services through effective and efficient problem-solving
  • Proactively keeps up to date on new procedures
  • Resolves customer issues independently
  • Identifies and effectively communicates issues requiring further escalation

 

As a Tier II representative you will be doing case management in addition to one call resolutions. Examples of contacts handled include:

  • Case Management
  • Resolution of Escalated Calls
  • Mediation between the customer and the dealership
  • Technical Support
  • POI support and other value-add applications as required

 

Basic Qualifications:

  • High School diploma or GED required
  • One year or more of advanced customer support
  • One year or more post secondary education or two years equivalent work experience preferred
  • Strong verbal communication skills
  • Interaction with emergency service
  • Interaction with emergency situations
  • Ability to perform under pressure specifically in life and death situations

 

If you do, it is YOU TeleTech is looking for!
 
Click on the Apply Now button to let us know about you.  Even better, apply now and tell your friends to apply too – it’s always fun to work with friends!

For more information on the world of opportunities that awaits you, visit www.TeleTechJobs.com

 

 

 

TeleTech requires all employees hired in the United States to successfully pass a background check as a condition of employment

 

 

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