TECHNICAL SUPPORT REPRESENTATIVE (EXPERIENCED) | Northgate - Alabang | New site, new program. Earn up to P20,500! (01RXC)

Muntinlupa City, Metro Manila, National Capital, Philippines PH

 

JOB OVERVIEW:

 

Our client is a leading American broadband and telecommunications company.  The program we support handles its bundled Internet access, telephone, and television service which operates over a fiber-optic communications network.

 

JOB TITLE:


TECHNICAL SERVICE REPRESENTATIVE (EXPERIENCED) | North Gate – Alabang

 

THE ROLE:

 

Your role as a Technical Service Representative (TSR) is to provide technical know-how and support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, internet connection, mobile phones, and cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.

 

DUTIES AND RESPONSIBILITIES: 

  •      Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
  •      Improve system performance by identifying problems; recommending changes.
  •      Working with field engineers to visit customers if the problem is more serious.
  •      Utilize computer technology to handle high call volumes.
  •      Logging and keeping records of customer queries.
  •      Analyzing call logs so you can spot common trends and underlying problems.
  •      Compile reports on overall customer satisfaction.

 SKILLS & COMPETENCIES REQUIRED: 

  •      An ability to assess each customer knowledge levels on mobiles, internet and cable connections.
  •      Ability to deal with difficult callers – being polite, have confidence, and use diplomacy in difficult situations.
  •      Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  •      Logical thinker.
  •      Up-to-date technical knowledge.
  •      Have in depth understanding of software and equipment being used by the customer.
  •      Good interpersonal and customer care skills.
  •      Able to set priorities and multi‐task.
  •      Detail-oriented and customer-focused; Accurate records keeping.

BASIC QUALIFICATIONS 

  •      Previous Telco customer service / technical support experience is a plus!
  •      Complete at least 2 years of college without back subjects
  •      Excellent conversational English skills
  •      Internet savvy and knowledge of MS Office applications
  •      Preferably with knowledge and experience in handling concerns related to mobile phones, internet and cable.

 WHAT WE HAVE TO OFFER

 

  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Pharmacy, transportation & rice benefits await those that qualify
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Immerse in personal development programs and continued skills enhancement through online and proprietary  TeleTech training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

PRE-EMPLOYMENT REQUIREMENTS: (Please bring these documents when you apply)

  • ID Pictures - 2 pcs of 1x1 
  • Resume / Curriculum Vitae (CV)
  • Original copy of NBI Clearance (or photocopy of Receipt/Claim date) (6 mos validity) 
  • Original copy of Police Clearance 
  • SSS (photocopy or E1 Form/E4 Form/E6 Form) /SSS Employment History ( for previously employed) 
  • TIN with Tax Status (photocopy or Form 2316: ITR from previous employer)
  • PhilHealth (photocopy or Member’s Data Record
  • Pag-Ibig (photocopy or Member’s Data Form) 
  • Birth Certificate (From Civil Registry or NSO certified)
  • Proof of Educational Attainment (HS Diploma/TOR/True Copy of Grades)

HOW TO APPLY


  • Email. Hotjobs@teletech.com
  • SMS.  Text 0916 228 3406 and request for a phone interview
  • Online. Apply at http://www.teletechjobs.com/ via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas


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