VP, Strategic Client Partner - Seattle (01S4J)

Washington, United States, Location

VP, Strategic Client Partner (Seattle)

TeleTech, the customer experience organization that powers the world's greatest brands, is hiring a Seattle based Strategic Client Partner to join the mission of transforming customer experience and bringing humanity to business.

What you’ll be doing:


The Strategic Client Partner is responsible for the development and execution of the relationship growth plan for select key accounts specifically in the areas of customer experience, engagement and growth solutions. This includes the complete understanding of the strategic account and the industry, the identification of key executive decision makers, the establishment of strong relationships with each, the identification of opportunities across the TeleTech portfolio and the oversight of the solutioning, pricing and contracting of winning proposals. This role partners with the Executive Committee, operations leadership across segments and sales enablement teams to drive growth.

You will be responsible for:

  • Attaining revenue growth and target profitability in the areas of customer experience and growth managed services for select clients
  • Identifying and generating new leads and closed opportunities through a deeper and broader engagement with assigned clients
  • Maintaining a pipeline of qualified, active opportunities and managing them to closure
  • Tight management of pipeline for closure of committed opportunities in targeted timeframes.
  • Developing, documenting and gaining agreement on the global account sales strategy and account management plan
  • Alignment of internal stakeholders for executive of account plan and strategy
  • Leading the acquisition of new lines of business within the account and growth and retention of the overall account
  • Developing executive level relationships within the account and leveraging TeleTech senior executives in a strategic manner
  • Engaging with C-level executives within assigned accounts to demonstrate and provide industry insights and expertise
  • Orchestrate internal and external stakeholders throughout the client lifecycle

What skills you’ll need:

  • Experience selling customer experience, engagement and/or growth managed services/solutions
  • 15+ years’ experience in account management
  • Global account management preferred
  • Demonstrated C-level contact and engagement experience
  • Demonstrated experience leading successful, multi-million dollar C-level pursuits
  • Proven vertical industry expertise and thought leadership
  • Consultative sales experience
  • High degree of business acumen and high emotional IQ
  • Bachelor’s degree required, Master’s degree preferred

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.


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