Customer Experience Executive (Call Center Agents) | MagentaSky Araneta (01S6I)

Quezon City, Metro Manila, National Capital, Philippines PH

Analytical, Free-Thinkers Desired.


You aren’t like everyone else. You’re unconventional. You have high standards, are analytical and willing to blaze your own path in life. You’re committed to going the extra mile for people and enjoy doing so. Our avant-garde client needs unconventional people like you, so let’s work together and make grandiose things come alive.

 

JOB TITLE: CUSTOMER EXPERIENCE EXECUTIVE | MagentaSky - Araneta

 

YOUR ROLE


CUSTOMER EXPERIENCE is an integral part of how we do business and it is important because customers who have a positive experience with us, are more likely to become repeat customers and loyal customers of our business.

 

As a Customer Experience Executive, it is your role to ensure that the overall experience our customer has with our business, based on all their interactions and perceptions, is always superlative! Your service to our customer will be a blend of our organization’s rational performance, the senses you’ll stimulate and the emotions you’ll evoke -- which will be intuitively measured against our customer’s expectations across all points of contact. 

 

Besides the rationale experience (e.g. how quickly a phone is answered, the information you provide, the concerns you may resolve), your role will be to drive value for our customer, not just about the ‘what,’ but also about the ‘how.’  After all, customer experience is subconscious, and it’s all about how you make our customer feel.

 

YOUR TASK:

  • Must possess the fundamental knowledge and thorough understanding of the journey that our customers will take with our company
  • Be able to analyze what steps, activities, questions, barriers and emotions may come up throughout the customers’ journey
  • Provide the most meaningful touch points for our customers through the products & services we offer, with a goal to support the customer throughout their entire journey
  • Ability to deliver an experience that sets us apart in the eyes of our customers
  • Work with management to integrate continuous improvement methodology and framework into your day-to-day operating rhythm
  • Drive for the best possible outcomes in key performance & key improvement areas


BASIS FOR QUALIFICATION:

  • At least 2 years in college or the equivalent with no back subjects
  • 6 months or more of previous customer service experience
  • Creative Thinker
  • Highly flexible and adaptable
  • Must be sociable and engaging
  • Exceptional verbal and written English communication skills
  • Proficient with various Microsoft Office applications (Outlook, Excel and PowerPoint) and the ability to learn technology quickly. 

 

WHAT WE HAVE TO OFFER

  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Pharmacy, transportation & rice benefits await those that qualify
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Immerse in personal development programs and continued skills enhancement through online and proprietary  TeleTech training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

  • Email. Hotjobs@teletech.com
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In at our Recruitment hub located at the upper ground floor, New Farmers Plaza Cubao (near MRT Cubao exit), Cubao, Quezon City. We are open Mondays- Fridays 10AM - 4PM.

 



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