Inbound Customer Service Representatives (01S6W)

Santa Rosa, Calabarzon, Philippines PH

Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.

 

DUTIES AND RESPONSIBILITIES:

•          To resolve customer complaints via phone, email, mail, or other media.

•          Use telephones to reach out to customers and verify account information.

•          Greet customers warmly and ascertain problem or reason for calling.

•          Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.

•          Take payment information and other pertinent information such as address and phone numbers; provide company information & services.

•          Answer questions and suggest solutions in relation to products and services.

•          Inform customer of deals and promotions.

•          Utilize computer technology to handle high call volumes.

•          Compile reports on overall customer satisfaction.

 

SKILLS & COMPETENCIES REQUIRED:

  • Knowledge of principles and processes for providing good customer service.  This includes customer needs assessment and meeting quality standards for service.
  • Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.  
  • Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively. 
  • Service Orientation — Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
  • Able to set priories and multitask
  • Detail-oriented and customer-focused.
BASIC QUALIFICATIONS:
  • Complete at least 2 years of college without back subjects
  • Excellent conversational English skills
  • Internet savvy and knowledge of MS Office applications
  • Previous customer service experience is a plus!
WHAT WE HAVE TO OFFER
 

·         Competitive compensation package including regular performance bonuses

·         Medical and dental coverage plus life insurance options

·         Pharmacy, transportation & rice benefits await those that qualify

·         TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life

·         Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums

·         Engage with your colleagues and build friendships through exciting promotions, events and activities

 
HOW TO APPLY
  • Email. Hotjobs@teletech.com
  • SMS.  Text 0998.556.5447 and request for a phone interview
  • Online. Apply at http://www.teletechjobs.com/ via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk-in at 2nd floor Robinsons Place Santa Rosa, Sta.Rosa, Laguna
 
 
 



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