Sales Manager (01SMR)

Krakow, Malopolskie, Poland PL

TeleTech is offering you an astounding opportunity to be part of a leading online company.

You will lead a team of Spanish and Italian speaking Sales Reps with a focus on building customer relationships, increasing program revenue and improving current sales processes. You will manage the team to metrics and acceptable work quality measurements.  


Job Responsibilities

•             Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. 

•             Manage performance that meet or fail to meet the set standard for dialing and talk time.  Responsible for meeting designated team metrics.

•             Managing your team to individual metrics via coaching, mentoring and counseling. 

•             Evaluating the database and passing qualified leads to Marketing Campaign Analysis. 

•             Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client.  Maintain integrity with team's management, ownership and account profile.

•             Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing client relationship.

•             Other duties as assigned.


Job Requirements:

A successful Sales Manager will have a minimum of 1 year of BPO management experience, experience managing sales personnel in a quota based environment for a designated period of time. Additionally you will need:

•             Call Centre experience

•             Working Knowledge of Sales force, MS Excel, MS Access, MS PowerPoint, and   MS Outlook.

•             Management and sales experience.

•             Outbound/Inbound telesales experience.

•             Ability to interact, learn and coach in a peer setting.

•             Understanding of the Internet and advertising terms

•             Ability to work independently with limited management supervision

•             Fluency in English

•             Fluency in Italian/Spanish would be a distinctive advantage. 


Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Training Specialists a competitive salary and a benefit package that includes:


•         Competitive annual base salary

•         Excellent relocation package to assist you in moving to Krakow (includes flight + Up to 7 night's hotel accommodation + mobility).

•         Continuous paid training on the latest technology

•         Private Health/Medical Insurance

•         Private Pension and Life assurance

•         26 days holiday entitlement + extra entitlements

•         Potential for rapid advancement in many fields, and throughout 17 countries!



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