Statement of Work Project Manager (01SMT)

Englewood, Colorado, United States US

Statement of Work Project Manager


TeleTech, the customer experience organization that powers the world's greatest brands, is hiring a Project Manager on our Solution Architecture & Support team to join the mission of transforming customer experience and bringing humanity to business.


Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The Solution Architecture & Support team ensures our sales team is successful through understanding the client’s customer experience objectives and structuring the processes and leverage tools to support them.


What you’ll be doing: 

The Statement of Work Project Manager is responsible for identifying a team of cross functional resources and acting as a liaison to develop and coordinate inputs into Statements of Work (SOW’s).  SOW’s could be for new or existing clients.  SOW’s could be developed using TeleTech’s paper or the clients preferred format.  Support could also be for renewals of existing business, additions of new lines of business for existing clients, and/or complex changes to existing accounts which cannot be addressed via the change management process.  


You will be responsible for:

The SWPM will be directly responsible for identifying the key stakeholders who need to be involved in the SOW process and for developing and managing a timeline of events necessary to complete the document on time with the necessary inputs from the cross functional team.  The SWPM will be required to facilitate internal and client calls to review contractual documents.

Events that would be incorporated into the timeline that the SWPM would manage would include;

  • Identification of cross functional SME’s to participate in the SOW development
  • Distributing the document for team reviews
  • Establishing a deadline for document feedback to be provided
  • Consolidation of team feedback into a draft SOW version or “redline.”  Note: Legal will provide the final written version of the SOW to the client.
  • Scheduling and facilitating internal and external document review sessions or “page turns” with clients and cross functional stakeholders, including Human Capital, Training, Operations, Quality, Workforce Management, Technology, Pricing, Legal and Sales

While based in the company’s headquarters in Englewood, Colorado, the role may support clients around the globe and the successful candidate needs to be flexible and available to support her/his clients on their timeline in their time zones.


What skills you’ll need:

  • 4 years’ experience managing the implementation of multiple projects simultaneously, including the management and oversight of diverse functional project teams.
  • Outsourcing/call center industry experience preferred.
  • Capable of effectively facilitating meetings and developing and executing detail oriented project timelines and deliverables.
  • Experience with client facing, senior and executive level management communications.
  • Experience with word processing software, including MS Word.
  • Experience in contract drafting and negotiations a plus.
  • BA/BS or equivalent experience.

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


What We Offer:

  • A fun, challenging and rewarding work environment
  • Performance equity, variable incentive bonus plan, 401K company match 
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking  
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series


For more information and to find more sales jobs at TeleTech, please visit our website at teletechjobs.com and sign up for our talent community while you’re there. 



Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

 

 

Employment Requirements: TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.



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