Compliance and Fraud Management (01SN9)

Mexico DF, Distrito Federal, Mexico MX


TeleTech is seeking for a season ECCE Investigator to join our Compliance and Fraud Team.


What you’ll be doing: 

The Compliance Lead oversees the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures the management and employees are in compliance with the rules and regulations of the client, that company policies and procedures are being followed, and that behavior in the organization meets the company’s Standards of Conduct. Compliance Lead exists: o As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution, and o As a final internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted.



 What you’ll bring to us:

·         Conduct and document effective, thorough and objective investigations of employee relations issues, health and safety issues (including Workers’ Compensation matters), and fraud.  Work with HR Connect to escalate and de-escalate matters as appropriate.

·         Analyze trends and metrics in partnership with HR Business Partners and HR Connect to develop solutions, programs and policies.  Update and deliver awareness programs that promote desired behavior.

·         Audit and Quality Check, Process Improvement and Implementation background

·         Knowledge of generic compliance, risk management disciplines and practices

·         Able to interact effectively with all internal departments and clients, representing TeleTech in a professional manner




What skills you’ll need:

·         BA/BS required

·         PHR, SPHR and/or graduate degree preferred

·         At least 2 years experience in Compliance, Risk and Policy Implementation

·         At least 2 years experience in Client Contract and SOW Process management

·         Very high level of attention to detail

·         Meticulous business writing skills

·         Strong organizational skills

·         Presentation / demonstration skills


Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer:

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

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