Associate Reporting Analyst - Career Mobility and Technology Enablement (01SS4)

Pasay City, Metro Manila, National Capital, Philippines PH

TeleTech is seeking an experienced Associate Reporting Analyst (CSSUPRAP1) to join our Career Mobility and Talent Management team.  This role will be based in our PHL-Five Ecom Center in Manilla.   

Our Career Mobility and Talent Management team brings significant value and contribution to our company by delivering social, gamification, development and performance strategies that enable employees to achieve their career aspirations. 


What you’ll be doing: 

The team’s primary focus is evolving our Career Mobility strategy by identifying opportunities to improve individual and team performance through goal management, creating process and tools that drive internal promotions, increasing collaboration on the company’s social intranet, and enabling technology for a frictionless user experience. This team will rely on the reporting analyst to have a thorough understanding of our systems, processes and tools that are used to extract data and run reports.  They must be able to troubleshoot issues, validate data and report issues that might impact data. They will partner with our IT and shared service team to create a support infrastructure that can resolve customer issues quickly and deliver with minimum long term impact.

 

What you’ll bring to us:

  • Provide technical support on multiple systems to employees with various levels of technical expertise, from a variety of job roles
  • Develop training materials to provide simple instructions on how to use the site’s basic and advanced functions
  • Pull, compile, review and analyze usage metrics to identify trends and make recommendations
  • Support system build and testing, research and make recommendations on ways to further leverage system
  • Use employee feedback and/or market research to evaluate and recommend new intranet features that will provide increased value for users
  • Develop and update intranet content, including graphics, text, reporting and videos using an editing tool.

 

What skills you’ll need:

  • MUST respect and ensure strict confidentiality of employee data

·        Comfortable working in a fast-paced environment where priorities can change quickly and team members are required to wear multiple hats

·        Advanced skills in database applications such as MS Office (Excel, PowerPoint, One View)

  • Ability to learn technology quickly i.e. Oracle, CareerPoint, Ask Now, Mosaic (Jive), TTechU, Movie Maker
  • Able to remain patient when troubleshooting technical issues and working with frustrated users 
  • Strong documentation skills with experience documenting system design and test results
  • The potential to conduct training or develop job aids and training materials
  • Willing to become an expert on a complex suite of tools/technologies
  • Strong written and verbal communications skills
  • Knowledge of HTML or Web site design best practices is a plus

 

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.



Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.



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