Human Capital Services Coordinator (01STG)

Quezon City, Metro Manila, National Capital, Philippines PH


Human Capital Services Coordinator
TeleTech is seeking a Human Capital Services Coordinator to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines.

Human Capital Services (HCS) is a strategic shared services department established to efficiently manage benefits administration and deliver employee-related services across all the business units of the company. Leveraging on continuous process Improvement, system enhancement and technology advancements, HCS aims to improve the overall employee experience by promoting a more self-serviced HR environment, being scalable and responsive to the needs of our employees and every HC organization globally. The team handles approximately 30,000 interactions every month via our ticket and chat channels.

What you’ll be doing: 
Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements.  They are also responsible for deciphering and assigning each ticket to the appropriate service center group.  Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase.
What you’ll bring to us:
  • Triage Service Center incoming tickets
  • Accurately and efficiently maintain employee records in Oracle
  • Support vendor management administration
  • Respond to Tier 0/1 level employee tickets and chats
  • Manage leave, end employment and return to work administration
  • Improve the key success metrics
What skills you’ll need:
  • Working knowledge of various HC and TeleTech systems (Discoverer, Kronos, IRIS)
  • Strong attention to detail, focus and ability to follow standard operating procedures
  • Basic knowledge of MS Office applications
  • Ability to learn technology quickly
  • Ability to learn data entry into the Oracle database system
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.
What We Offer:

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts

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Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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