Customer Relations Specialist fluent in German (01SUD)

Sofia, Sofia City, Bulgaria

TeleTech [previously known as Sofica-Group], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients.

At TeleTech, we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 40,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TeleTech family. That's why we offer benefits and perks that support your quality of life, goals and future needs. 

Here at TeleTech, we provide our employees with:

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make Sofica Group a great place to work at.

In this position, you will:

• Receive customer complaints (via email) to enable effective resolution of the customer’s complaint, ensuring that the complaints are captured accurately and resolved in a timely manner;
• Verify the request details with the customer. Investigate the complaint, coordinate with other departments to identify best course of resolution, in a timely manner;
• Keep customer, as well as key internal stakeholders, informed until full complaint resolution. Demonstrate sense of urgency. Provide end to end ownership of the complaint and single point of contact for customer;
• Communication with local country CRT organization and other HP or partner business entities required to help with complaint resolution;
• Provide administrative support to the local country CRT organization;
• Execute data quality checks to ensure consistency and accuracy of reporting.

How you fit in?

We want people who have the drive to invent solutions for tomorrow’s problems. People who have empathy for the experiences customers go through and the passion to make them better. Additionally, you need:

• Fluency in German;
• Good English (internal communication only);
• Ability to work under pressure;
• Proactivity. Eagerness to learn and improve;
• High level of planning and organizational skills;
• Previous experience in customer facing environments;
• Experience in MS Office Products;

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TeleTech a great place to work at.

Click on the Apply Online button to let us know about you.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

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