Logistics Operations Coordinator fluent in English (01SUE)

Sofia, Sofia City, Bulgaria

At TeleTech, we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 40,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TeleTech family. That's why we offer benefits and perks that support your quality of life, goals and future needs. 

We offer:

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment

Global Support Delivery Supply Chain (GSD SC) EMEA is in charge of delivering spare parts for support and direct business in all EMEA. HP Global Delivery is relying on those to support our customers, our channel partners and our end-customer who buy also parts directly from us.

Making sure that we deliver the perfect part at the right place, at the right time, and the right cost is our mission. Meeting HP contractual engagements (warranty or service contract) or direct customer expectations is our day to day.

The Order Management& Logistics Operations Team is focusing all its energy to make it happen and the Logistics Operations Coordinator is in charge of supporting various processes in the forward and reverse part flow domain and handling technical issues related to the same. 

In this position, you will:

• Monitor the order flow and the respective systems errors that might prevent on time order fulfillment;
• Support requests associated with physical or virtual return of  defective materials
• Provide sound and timely management of failed system messages (iDocs). Ensure backlog is kept to a minimum and cleared regularly;
• Manage repair vendor shipments - resolve discrepancies, miss shipments, over/under ships;
• Support  other day to day operational queries such as, but not limited to:
- Warehouse incidents
- Audits & Expiry items
- Global Trade holds
• Perform root cause analysis to understand repetitive problems and identify permanent solutions;
• Can be early involved in the various projects around GSD SC that could impact the Order Management & Logistics Operations domain;

How you fit in?

We want people who have the drive to invent solutions for tomorrow’s problems. People who have empathy for the experiences customers go through and the passion to make them better. Additionally, you need:

• Bachelor's degree (or equivalent work experience)
• Fluent in English, both written and verbal
• Strong interpersonal skills
• Familiar with use of SAP is an advantage
• Excellent with numbers and data analysis

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TeleTech a great place to work at.

Click on the Apply Online button to let us know about you.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

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