Senior Manager, Internal Audit (01SXR)

Quezon City, Metro Manila, National Capital, Philippines PH

Senior Manager, Security Compliance
 
TeleTech is seeking a seasoned Senior Manager, Security Compliance to join our Customer Care team. 
The Senior Manager, Security Compliance is responsible for developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client.
 
What you’ll be doing: 
The Senior Manager, Security Compliance will work closely and in strong partnership with various business lines, Corporate Compliance colleagues, the Legal Department, and other risk disciplines to implement and refine control points.
 
What you’ll bring to us:
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Resolving potential fraud matters and staying abreast of emerging risks and recommending adjustments
  • Staying abreast of emerging risks and recommending adjustment
  • Leading operations reviews to ensure implementation of operational improvements
  • Working closely with the operations department and investigating any issues as needed
  • Designs, develops and implements corporate operational processes in all areas of risk management.
  • Influencing clients to improve systems and processes
  • Interfacing with law enforcement for the purpose of prosecution as necessary
  • Must be able to handle sensitive confidential data with the highest of integrity
 
What skills you’ll need:
  • 10+ years of experience in risk management
  • CPA certification strongly preferred
  • Call center management experience or equivalent
  • Experience in current core procedures and processes
  • Strong project management capabilities including planning, managing and scheduling.
  • Excellent organization skills and able to manage multiple and changing priorities
  • Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
  • Time management skills
  • Experience in a Windows NT environment as well as various software applications including MS Office Suite and MS Project
  • Strong written and verbal communication.
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.
What We Offer:
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Opportunities for flexible and remote schedules
  • Rich wellness program and health incentives
Lead Everyday -  Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live Life Passionately


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