Senior Specialist, Real Estate & Facilities (Las Vegas, Nevada) (01SY9)

Las Vegas, Nevada, United States US

TeleTech is seeking an experienced Senior Specialist, Real Estate & Facilities to join our Enterprise Services team.

Our Real Estate and Facilities team brings significant value and contribution to our company through; excellent service, performance and value. To maintain high ethical and professional standards as we strive to ensure all our sites are world class facilities
What you’ll be doing: 

Reporting to a remote regional facilities manager, this on site role acts as a primary point of contact for day-to-day building maintenance and repairs and responds diligently, exercising independent judgement, to reported issues such as climate control, odors, smoke, spills, damage and repairs, etc.  Ensure employee safety and protection of company assets with an exceptional customer service attitude at all times.

What you’ll bring to us:
  • Lead on site facilities contact responsible for daily facilities operations at the site including, but not limited to, site openings and closures and building maintenance and safety.
  • Observe, assess, and plan for building life safety and emergency backup operations.
  • Observe, assess, and plan for all building repair related issues.
  • This position provides continuous surveillance and management of the post assigned paying particular attention to unusual circumstances. Watches for breach of security, fire hazards, conservation of resources, stranger in or on the property, unauthorized personnel in restricted areas, and proper display of badges and responds appropriately.
  • Must understand and adhere to all company policies. Ensures that the site is in compliance with all applicable laws, statues, ordinances, policies and rules relating to health, safety and welfare. Comply with emergency notification procedures both internally and externally.
  • Responsible for overall safety of the site including, but not limited to, activating and deactivating security badges in the security system.  Ensuring adherence to all Company and Client related policies.
  • Responsible for coordinating all appropriate services for the building and its occupants.
  • Enforce adherence to applicable KPI’s and SLA’s related to all service providers including but not limited to Maintenance and Janitorial Services.
  • Oversee Supplies for Operations, Maintenance and Janitorial Service Activities
  • Performs other related duties as assigned. 
What skills you’ll need:
  • High School Diploma or equivalent work experience required
  • Basic computer knowledge in Microsoft products and security system software
  • Flexibility to be on site as required for all manner of services including emergency situations
  • Strong communication skills, both verbal and written
Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer:
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • Rich wellness program and incentives

Lead Everyday - Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live life Passionately

Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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