Talent Acquisition Specialist I - Project Based - Alabang (01T0I)

Muntinlupa City, Metro Manila, National Capital, Philippines PH


The Talent Acquisition Specialist I (TAS I) is responsible for the hiring 

process at a Service Delivery Center. He/she works closely with site TA team to 

coordinate recruiting efforts as needed. Works to ensure hiring goals are met by 

providing a professional hiring experience to candidates. This may include 

assistance in completing reference checks, background checks, drug tests, 

screening resumes and applications scheduling onsite interviews, and completing 

paper work for each individual hire. While TAS I functions as part of the Talent 

Acquisition team, he/she is responsible for aggressive individual recruiting 

goals which are monitored constantly. TAS I must be able to quickly adapt plans 

and shift directions in order to meet changing client requirements.


Key Performance Objectives

1. Achieve 100% of assigned agent recruiting targets. TAS I are given daily, 

weekly, and monthly recruiting tasks associated with each client ramp, which 

must be met on time They provide assistance with preparing recruitment reports 

as well as all weekly/monthly recruiting reports. (Time management, efficiency, 

urgency, accountability)

2. Learn key business objectives, timeframes, legal issues, and requirements 

associated with each new client. Maintain a high level of knowledge of Talent 

Acquisition policies and procedures. TAS I quickly learn TeleTech’s talent 

acquisition policies and procedures for screening, interviewing, and processing 

candidates on behalf of each new client and adapt quickly to any changes in the 

process. Understand the requirements for each client while strictly adhering to 

TeleTech’s hiring policies. (Attention to detail and process, legal 

implications, customer service)

3. Understand candidate selection process. TAS I are responsible for 

administration of the candidate process for all open associate positions 

including but not limited to: greeting of applicants, reviewing applications, 

input data into Applicant Tracking System (Taleo), administering testing 

materials, assist with Taleo data entry ( assessment scores, decline candidates, 

send assessment e-mails and other correspondence). Know and understand the 

Realistic Job Preview (RJP). Have knowledge of RJP usage in the hiring process. 

Ensure all candidates receive the RJP before an offer is extended. Provide 

administrative support to the Sr. Talent Acquisition Specialist, Talent 

Acquisition Manager, and other TA team members, as required. (Strong 

communication skills – verbal and written, total process understanding, 

detailed-oriented, focus, team work)

4. Understand the key success metrics associated with hiring goals. These 


 Cost per Hire (goals will vary by business unit)

 New Hire First Day No Call No Show percentage

 Hiring timeline and time to fill open positions

 Meeting client hiring requirements (varies based on client and ramp)

 60-day attrition rate for new hires


TAS I should be constantly looking for opportunities to improve the current 

process and communicate their ideas to their TA Manager regularly. While they 

are responsible for sharing ideas, they must not make ad hoc changes to the 

process without approval from the broader TeleTech TA team. (Observation, 

innovation, creativity)


5. Support TeleTech’s Employee Referral Program (Linkup). All TAS I are 

responsible for encouraging employees to recommend friends and colleagues for 

positions at TeleTech. This might include walking the floors and engaging with 

high-quality employees to solicit referrals. (Influence, persuasion)


6. Ensure a positive experience for every candidate. TAS I maintain a positive, 

respectful, and caring attitude with all candidates – even those that will not 

be offered a position at TeleTech. (Friendly, helpful, positive demeanor, 

respectful, communication)


7. Calibrate with the HBO (HirePoint Back Office) team. TAS I participate in 

regular calibration calls with HBO and respond to questions in a timely manner. 

(Communication, teamwork, partnership, process development)


Basic Qualifications

 Desire to achieve aggressive recruiting goals under tight deadlines

 Great interpersonal skills with candidates of all ages and backgrounds

 Ability to articulate, interact and understand client needs and expectations

 Ability to influence others by example, coaching, and mentoring

 Strong verbal and written communication skills

 High level of integrity, judgment and follow-through

 Strong attention to detail

 1-3 years of experience in customer service.


 Experience with candidate tracking database, Excel, Internet, and other 

recruitment technology

 Behavioral Interviewing Certification

 Working knowledge of Taleo

 At least 1 year in call center

Internal Candidate Requirements:

 Language Readiness

 Behavioral interviewing certification must be completed within 90 days



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Average Processing Time  

7 Days Fast 


Call Center/IT-Enabled Services/BPO

Facebook Fan Page


Company Size

More than 5000 Employees

Working Hours

Shifting Schedules 

Dress Code

Casual (e.g. T-shirts) 


Loans, Dental, Sports (e.g. Gym), Parking, Medical, Miscellaneous allowance, 

Education support 

Spoken Language











At TeleTech, Customers are the life blood of our business. Understanding the 

importance of good customer service is essential for creating new customers, 

keeping loyal customers, and developing referrals for future customers.  We 

strive to stay connected with our customers at all touch points, and to value 

their feedback in return. Without this ongoing connection, our business would 



• Competitive compensation package including regular performance bonuses

• Medical and dental coverage plus life insurance options

• Pharmacy, transportation & rice benefits await those that qualify

• TeleTech offers opportunities for career advancement, personal development and 

experiences meant to enhance the quality of your professional life

• Immerse in personal development programs and continued skills enhancement 

through online and proprietary TeleTech training curriculums

• Engage with your colleagues and build friendships through exciting promotions, 

events and activities

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