Vice President, Government Operations (01TIL)

Tempe, Arizona, United States US



TeleTech is seeking a Vice President to join our Care Services team.  This role will be located in beautiful Tempe, Arizona and will be responsible for all accounts within the United States government portfolio.
What you’ll be doing: 
The Vice President of Operations is responsible for the overall strategy of the Operations team. This means that you are responsible for fulfilling the high expectations we set for our client relationships.  We want to meet our promises and find new ways to consistently perform.  In this role, you will work directly with our marketing and sales team to foster new business opportunities, uncover prospective expansion options, and continuously deepen current client relationships.  In this role, you will be directly responsible for the relationship with either one strategic account or multiple significant accounts and include accountability for the programs’ P&L.  The successful candidate must have deep experience securing, launching, and leading United States government accounts and maintaining strong relationships in the sector.
What you’ll bring to us:
  • Develop and maintain strong, positive client relationships with clients by building a bridge to the client and evaluating the opportunities for growth. 
  • Prepare business plans for new markets and expansion of existing markets.  Overall development of business operations, broadening the company’s business around the globe.
  • Establish and execute upon operating procedures consistent with the President and Executive Committee policies and objectives. 
  • Evaluate the results of operations regularly and systematically and report to Executive Committee.
  • Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations.
  • Ensure that the responsibilities, authorities, and accountability of all operations departments are defined and understood. 
  • Oversee the operations department to ensure a fiscally responsible operation.  Preparation of cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities.
What skills you’ll need:
  • Proven experience managing large teams in a call center environment
  • 16+ years’ work related experience in Operations
  • Bachelor’s degree or equivalent work experience
  • Experience in current core procedures and processes within a call center structure
  • Strong general management experience including operations, human capital, facilities and financial management
  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, ongoing tasks and projects
  • Strong coaching, people, and leadership skills
  • Technology acumen,  reporting, and strong data analysis aptitude

Who We Are:


TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Vice President is a key leader of this team, and will impact our global operation as part of a world class team of professionals.


What We Offer:

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Opportunities for flexible and remote schedules
  • Rich wellness program and health incentives

Do the right thing w Lead Everyday w Seek first to Understand w Reach for Amazing w Act as one w Live life passionately



TeleTech Talent Network 


Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.



Employment Requirements: TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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