Designer, Instructional (01TT9)

Mexico DF, Distrito Federal, Mexico MX


Designer, Instructional

The Instructional Designer role includes understanding the internal and external customer needs and interpreting and transforming them into learning material that serves to onboard and up-skill the employees.


TeleTech’s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.


What you’ll be doing: 

Instructional Designer will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. They will build innovative learning solutions to best suit the content and audience. They use contemporary methods of adult learning such as social, mobile, experiential and interactive learning to shape e-learning, instructor-led, and blended approach content. Instructional Designers are expected to understand the big picture of business performance requirements and tailor the training to meet those needs.



What you’ll bring to us:

An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing…. while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:

        Instructional Design and training content development experience

        Background in training/teaching and/or adult learning, preferred

        Excellent written and oral communication skills; strong technical writing skills in English

        Excellent computer skills and ability to learn technology quickly

        Knowledge of Adult Learning Theory and instructional design principles

        Demonstrated commitment to a teamwork environment

        Ability to manage responsibilities and priorities in a fast-paced and time-critical environment


What skills you’ll need:

        Basic Project Management skills

        Strong Time Management skills

        Excellent presentation/facilitation skills

        Strong organizational skills and interpersonal skills in working with a diverse population

        High customer service orientation

        Strong attention to detail and desire to follow procedures

        Experience using e-Learning software such as Storyline 2, preferred

        Knowledge of Adobe Illustrator, Photoshop, Dreamweaver, preferred

Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

TeleTech Talent Network 



Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.


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