Human Capital Services Specialist - Audit and Compliance (01UVR)

Quezon City, Metro Manila, National Capital, Philippines PH



TeleTech is seeking a Human Capital Services Coordinator for Audit and Compliance to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines.

Human Capital Services (HCS) is a strategic shared services department established to efficiently manage benefits administration and deliver employee-related services across all the business units of the company. Leveraging on continuous process Improvement, system enhancement and technology advancements, HCS aims to improve the overall employee experience by promoting a more self-serviced HR environment, being scalable and responsive to the needs of our employees and every HC organization globally. The team handles approximately 30,000 interactions every month via our ticket and chat channels.

What you’ll be doing: 
The HCS Audit and Compliance Auditor is responsible for data processing work and administrative operations. There are the professionals who do official work that may include creating reports, preparing spreadsheets of statutory compliance, company and government related reports and creating and auditing financials of the company.
What you’ll bring to us:
  • Provide support to the Human Capital team in administering and implementing HC programs and initiatives.
  • Has the role of auditing accuracy of the data from the Human Resource Management System (HRMS) such as:
  • o   Ensure the accuracy of employee records at all times through attention to detail and timeliness of system changes

    o   Ensure Compliance to Statutory Numbers requirement (NH and Tenured employees, Active and Inactive)

    • Guarantees the compliance of the company to the government requirements such as:

    o   Timely reporting of NH and Separated employees to the Government Agencies via their respective portal/module (R1A, MCRF, ER2, RF1, etc)

    o   Timely reporting/reconciliation of payments of contributions in the collection list to the Government Agencies (R3, RF1, etc)

    o   Statutory numbers and contributions cross-validation and correction (Employer record versus government agency database)

    • Assist in the management of Clean-Up Tasks:

    o   SSN and TIN Compliance

    o   Beyond 30-Day Compliance for Statutory Numbers

    o   Posting of Contributions and Loan Payments

    o   Maternity and Sickness Compliance

    o   HMO Billing, Vaccine, Sick/Mat Over and Underpayments

    • SSS Unpostable
What skills you’ll need:
  • With skills in MS Macro and automated reports troubleshooting
  • Business writing ability
  • 2 or more years of experience in the similar field in a senior level within a service driven or high tech corporation
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.
What We Offer:

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts


Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately


TeleTech Talent Network 



Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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