2017 - Licensing Admin - Temp/Intern NEX - Concord, NC (01V13)

Concord, North Carolina, United States US

Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

 

Seasonal Licensing Coordinator

 

Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license and keep insurance agents licensed. Performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a field.

 

Key Performance Objectives:

 

  • Manage the communication
  • Maintain 100% accuracy of all training completion records and reports
  • Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
  • Learn key business objectives, timeframes, and requirements associated with each training goal and class
  • Understand and improve the key success metrics associated with each training goal
  • Deliver consistent customer service and communication

 

  Basic Qualifications: 

  • Strong understanding of TeleTech's business, core values, and goals
  • Ability to lead and partner successfully with teams, management and client
  • High level of integrity, judgment and follow through
  • Strong attention to detail and desire to follow procedures
  • Strong analytical, verbal and written communications skills
  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  • High customer service orientation
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
  • Reporting

 

Preferred Qualifications:

  • Knowledge of call center business
  • Basic LMS knowledge and experience
  • Call center experience in a training environment
  • Very organized and detail oriented
  • Advanced knowledge of MS office (Excel, Outlook, PowerPoint)

 

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment. TeleTech is an Equal Opportunity Employer.

 

Employment Requirements: TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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