Hungarian-English - Content Moderator
Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Job Details
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Hungarian-English- Content Moderator working on-site in Plovdiv, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Passionate about delivering a positive user experience? Have a knack for problem solving and are looking for a challenging and rewarding opportunity? Then this potential project may be the perfect role for you. In this role, you will be responsible for reviewing, analyzing and moderating user-generated content, including text, images, audio, and video. You will work with our clients to ensure compliance with their content policies and guidelines, as well as provide a positive experience for their users. To be successful in this role, you must have excellent communication skills and be able to handle multiple tasks at once. You should have a strong understanding of social media platforms, as well as a keen eye for detail. You must also have a good understanding of online safety and security, as well as the ability to interact professionally with clients.
During a Typical Day, You’ll
- Serve as an advocate for the user community
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements
- In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
What You Bring to the Role
- Minimum 1 year content moderation or contact center experience or those with relevant education and demonstrated quick learning curve.
- Familiarity with internet laws and regulations, in particular about online content moderation
- Comfortable and understand that the job requires reviewing internet content that may be deemed inappropriate or contain explicit materials
- Passionate about internet entertainment, mobile-web and video content, and pop culture.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/bgr/ for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
![Testimonial Profile](https://tbcdn.talentbrew.com/company/44028/gst-v1_0/img/ajd/testimonial-profile.png)
"I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!" Ankit, Senior Manager, Sales Delivery, TTEC India
Position Profile
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Problem solver
- Digitally savvy
- Trustworthy
Choose your own career path
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
![Career Path](https://tbcdn.talentbrew.com/company/44028/gst-v1_0/img/ajd/career-path.png)